Shipping & Returns

SHIPPING

We offer shipping with a flat rate standard in the Netherlands and Belgium. Packages will be send from our central warehouse in the Netherlands.

All orders will leave our warehouse within 48 hours excluding weekends and holiday. Shipping takes approximately 2-5 working days. A tracking number will be emailed to the customer once the order has shipped. Customs and duty fees not included, we do not refund shipping costs for customers that reject their packages upon arrival.

RETURNS

Items must be returned to our returns department within 14 days of the delivery date for a refund. Merchandise must me returned in its original condition with all tags attached. Garments that are returned with signs of being worn or delivered to our returns department outside the 14 day window will not be accepted. Items purchased on sale or items used with a promo code are final sale. Postage costs are not covered by Moncur Amsterdam.

Please allow 3-5 days for the refund to be processed. Make sure your name/order number is uncluded or insert any paperwork if availeble. 

The return address:

Moncur Amsterdam Returns | Catharina van Clevelaan 7 | 1181BG Amstelveen

Thanks for understanding, please contact us at info@moncur.amsterdam if you have any concerns.